Performance Improvement

When performance goals are not being met, the manager/staff relationship may become emotionally charged, unpleasant, and disagreements may cause conflict. Managers may put off dealing with these situations and disagreements remain unresolved. These situations rarely work themselves out when ignored. The problem will only worsen and the organization may lose what may have been a productive employee.

Performance Strategies, Inc. (PSI) works with both the manager and the employee to find the root of the nonproductive behavior. We help the employees involved to work together to come up with solutions that benefit the organization, management, and the employee.

We help the manager and the employee create a practical action plan that helps the employee become more productive, remain focused, and on track.

The Importance of Following-Up

In a very non-scientific “survey” we have been conducting, findings reveal that the number one complaint organizations have is the lack of follow-up. The lack of follow-up covers training, assessments, and customer service just to name a few.

In the example of training, organizations run into a two-edge sword. Training is necessary, but depending on the size of your organization, behaviors you want to improve may have gone back to square one by the time you get around to the follow-up portion of reinforcing the desired behavioral changes. We help companies, #1 keep training simple, and #2 implement effective, yet quick follow-up training that has produced 90% compliance rates.

In the assessment category, assessments are given, information is revealed, but then what? More often than not managers and individuals are not informed about how to take that information and use it to identify behaviors that need changing, create performance strategies to make the changes, increase focus, and keep on track. We provide #1 a high level of expertise in analyzing assessment results, and #2 implementing a workable plan to effectively change behaviors to help ensure organizational and individual success.

Just delivering good customer service is not enough. Again, the behaviors you desire must constantly be reinforced. We are, after all, only human, and we can all quickly slide back into our old habits that are seductively comfortable. We provide #1 a system for quick organizational wide implementation and #2 observation to help both ensure that customers are getting what they want and accountability ensuring consistent delivery of excellent customer service.