Many people will resist change to the nth degree. Others will not only embrace it, but cause it to happen just for the fun of it. Whatever your preference when it comes to change, change itself at least in the corporate world, is itself, changing.
Organizations in general are beginning to understand that change management needs to be a required core competency. Therefore, if you are one of those team members who doesn’t deal well with change, you will need to ramp up your ability to handle and implement change at a higher level of expediency.
The CEO’s Role: CEOs, specifically, are also beginning to recognize the importance of their role in change management. As an example, a recent client wanted to change the bank’s culture to a sales culture. After meeting with a member of the client’s team, and then checking back in a couple of weeks later, I was informed that the bank had decided to roll out this change initiative beginning with the tellers and the CSRs (customer service reps). What I wanted to do would have landed me in prison. Rather, I chose the more professional, but very direct route, of suggesting to the team member that would prove disastrous for the change initiative. You see, while the tellers and CSRs do have a lot of customer contact, they are not the place to initiate a culture change.