When we were small children, our parents thought we didn’t need to do it, so they did it for us. In school, our teachers tried to help us understand it and teach us how to do it. When we were teenagers, no one thought we did it at all! Even as adults, it is an enigma to many. As leaders, we need to do a lot of it, and we need to do it well. What is this that both follows us and seemingly escapes us throughout our lives and careers?