10 Tips for Helping New Managers Succeed

New Manager 210When front line high performers receive recognition for their good work, it is frequently given through receiving a promotion to management as a first line supervisor. The premise is, of course, that because they are high performers, they are well equipped to handle the next step in a career. It is also true that when these high performers receive these promotions, failure is all too often the result. Why is this?

Performance,, Employee Development

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10 Ways Onboarding Can Help Engagement

EE Engge OnBrd 210Long ago and far away, working in the hospitality industry, part of my job was conducting the Onboarding program. A group of enthusiastic, bright, and eager new hires would enter the training room. More times than I wish to count about midmorning, a security officer would enter the room and escort one or two of my attendees out of the room. Everyone was watching this activity, disengaging from the presentation. They were curious about what was going on, not about the program at that moment. Some people would understand what was happening. The new hires leaving had not passed their drug tests. A sense of gloom took the excitement and energy right out of the room. Is this any way to operate an On Boarding Program?

Engagement,, On Boarding

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Elevating Employee Engagement

Engage 210Back in the old days when everyone was working in the office, there may have been conflict, a need for empathy, and a call for understanding. However, we may have had it too easy in terms of having the ability to anticipate, observe, and solve issues. Current times have taken much of the ability for these out of our hands. But wait, we’re all in this together! So, shouldn’t we have an even greater ability to anticipate, observe, and solve issues?

Engagement,, EQ,

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If You Don’t Like Change – Don’t Come to 2020

Change 210You would be hard pressed to find one human on the planet today who has not been affected by some change – no, not just some change, but major changes to their life. Business is on the frontline of that reality. If anyone doubted the importance of humans to business, as consumers, employees, and other stakeholders, that doubt must be as dissipated as a morning mist when it meets the warmth of the day. The people in business who handle most challenges around your people are in Human Resources. Would you want to be the one handling all the changes around people in business today?

Change,, Human Resources,, GenZ

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How to be a Communication Hero

Comm Hero 210Anytime you have a plan in place for worse case scenarios, your people and your organization handle it better and the bounce back is quicker and higher.  Some companies do have disaster plans in place. For example, there are plans for fire (domestic and wild), earthquakes, hurricanes, tornadoes, tsunami warnings, and oh yes, pandemics. Seriously, some organizations do keep such plans in place or at the least, watch the warning signs and get a head start. For example, Talking Rain Beverage Co., which took early warning signs seriously did get ahead of the curve in preparing their employees for the current crisis. What does this have to do with being a “Communication Hero?”


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5 Ways to Reduce Stress Using Communication Skills

Blog Art Doc Girl 210It’s one thing for an individual in an organization to find themselves in a state of stress. But when events occur bringing on stress for most everyone in an organization, now you have a critical challenge on your hands. This stress spills out into families and the communities causing more critical and, in some cases, disastrous challenges. Seeing life from someone else’s perspective takes an open mind, active listening takes effort, and understanding takes commitment. These can take time. What are some additional elements that can help?

DISC,, Communication,

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Connecting with Communication


We know how to communicate. We have a thought, we spot our listener, we open our mouth, and pour out the contents of that thought into our listener’s ear. We make an instant connection with one another. The listener hangs on our every word with respect and admiration, absorbs the intent of the thoughts we are conveying, behaves just as we are expecting, and acts upon that information exactly as we intend for them to.  This process occurs every time, no matter what we’re speaking about or who we’re speaking with, right? No? You’re kidding! Well, it can’t be our fault!! What could be wrong with our communication process or style? Why didn’t the listener connect?


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10 Misconceptions About the DISC Assessment

DISC Post WEB210Let’s be real. No one hiring tactic, tool, process, or system is perfect. On the other hand, having nothing in place is disastrous. Having only one or two tools, tactics, or a broken system in place is just as dangerous. Or, as my colleague Marc Simms owner of Right Performance Management, suggests, “It seems that some companies jut flip a coin, but guesswork and luck are not a formula for hiring success.” Taking a chance is still taking a chance. Can we afford to take such chances with our most priceless asset, our people?

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