Business is serious. The success of business affects stakeholders both inside and outside any organization. We use general terms when describing these stakeholders like, the Board, the community, the employees, the customers, the vendors, the management, (the insert yours here) __________. Yet, each of these collective nouns consist of individual people with individual characteristics, talents, attributes, skills, needs, wants, and goals. Without these individuals, in their collective noun categories, we have no business and consequently no stakeholders. Which has more impact on business, the skill of these individuals or their EQ?